Terms & Conditions

Terms and Conditions/General Terms & Conditions

These terms apply to your use of this Website/Mobile App and our services. Please take a few minutes to read these terms carefully before you use our Website/ Mobile App and our services. If the booking was made on your behalf by a third party, your continued use of our services means you agree to these Terms and Conditions.

If you do not accept these Terms and Conditions, please do not use our Services and, if you have a booking that has been made on your behalf, please exercise your right to cancel your booking failing which these Terms and Conditions are duly applicable.

1. Definitions:

“Airport Transfer” means the service to/from the city delivery address to the airport of service. Gate/Kiosk/Counter prescribed of the airport available in the departures/arrivals of every airport of service. Address can be classified to local or outstation.

“City to City Transfer” means the service to/from the one city pickup/delivery address to another city address at the city of service. Address can be classified to local or outstation.

“Airport Delivery Address” means the Gate/Kiosk/Counter prescribed of the airport available in the departures/arrivals of every airport of service.

“City Delivery Address” means the address prescribed available in/from the city of service.

"Booking and/or Order and/or Package" means a Customer’s request for Services through our website/ Mobile App as evidenced by our records.

“Website/App” means and includes domains, mobile applications (downloadable from Android, windows and Apple devices) owned by SHIPAXIS COURIER CART PRIVATE LIMITED .

“FLY-MY-LUGGAGE/FLY-MY-BAGGAGE-DOMESTIC/FLY-MY-BAGGAGE INTERNATIONAL/” means, SHIPAXIS COURIER CART PRIVATE LIMITED , Company registered under Companies Act, 2013, its branches, their respective employees and agents and independent contractors.

"Charges" means the fees, charges and amounts assessed or levied for movement of any Package from and to Airport/city in accordance with these conditions or any conditions or fees subsequently imposed as per the rate card provided in the Website/ Mobile App as per the type and weigh of Package.

"Conditions" shall mean these Conditions of Carriage which term shall also include those agreements, laws and conventions expressly referred to herein and as updated by us from time to time.

"Consignment Number and /or Order Number" means the number issued by us to a customer ensuring account activity is summarized by the FLYMYLUGGAGE tracking system to find out the status of the Package of the customer who has signed for it.

"Customer" and/or “User” and/or “You” means the person who makes a Booking (whether directly or indirectly for other person/alliance partners) through our Website/ Mobile App.

“Delivery Address” means the Airport/city Delivery Address and/or the Domestic/Outstation Delivery Address;

“Domestic/Outstation Delivery Address” means the delivery address in India in particular in the place of service notified to us and validated by us as willing to accept delivery of the Package on terms acceptable to us;

“Distress days” means such days which create distress to general public including the user and or us.

“Order Modification” means or includes or takes place during the following situation:

The customer's Package is not classified correctly;

The address of delivery is beyond 3kms from pin code specified at the time of booking

Weight of the Package measured by our personnel at the time of pick up does not match with the online order placed by the customer;

If there is delay from the customer to reach the location at the time of pick up or drop of the Package.

There is an addition or subtraction of luggage count to the order placed by customer.

Insurance Payable towards increased luggage count in the order by customer. Applicable only if customer has opted to buy additional insurance in the order placed.

There is variation in rate of order due to current ‘offer/coupon applied’ to the order because of order modification.

"Package" means any parcel/baggage/luggage/goods or piece which is owned or booked by customer transported by us pursuant to these terms and is accepted and does not include any explosives/harmful goods or such other goods which are prohibited by the International Air Transport Association (IATA) Rules that are perishable and dangerous/prohibited to carry as detailed in the following link modified from time to time: http://www.iata.org/publications/dgr/Pages/index.aspx

“Prohibited Items” means any items any items which are of a potentially dangerous in nature, items the possession of which is illegal in the India, livestock, foodstuffs and perishable items or such other goods which are prohibited by the International Air Transport Association (IATA) Rules that are perishable and dangerous/prohibited to carry as detailed in the following link modified from time to time: http://www.iata.org/publications/dgr/Pages/index.aspx

“Reschedule Delivery” means a request by the user to deliver the Package to a different location or time after ‘picked up’ by us with a reasonable notice period. Company can also make the request on behalf of the customer if there is no response from customer after pick up at the time of delivery. Evidence of contact and communication sent at the time of delivery will be posted by company to customer on app/web interface.

“Scheduled Customer Drop-off Time” means the scheduled time for the drop-off of the Package by the Customer to us as set out in the Booking; This can be a slot based timeline.

“Scheduled Delivery Time” means the scheduled time for delivery of the Package to either the Domestic/Outstation Delivery Address or the Airport/City Delivery Address as set out in the Booking; This can be a slot based timeline.

“Sealed Package” means a Package which has been approved as locked by the Customer and sealed using a Tamper evident bag by our representative and registered by us or one of our agents at the time of collection from the Customer in accordance with our security procedures from time to time;

“Corporate houses and other strategic alliance partners” are corporate house/companies or airlines that have entered into contracts with Shipaxis Courier Cart Pvt ltd to make bookings. These partners will make bookings for customers/passengers/employees and those bookings made will be bound by the contracts signed mutually between them. The rates, booking features, modification and cancellation are based on the mutually agreed terms. All other terms of carriage are as per the same general terms and conditions listed by Shipaxis Courier Cart Private Limited . The terms and conditions can change from time to time on updates without prior intimation.

For Bookings made by corporate houses and other strategic alliance partners the booking customer will be auto registered with the primary mobile number given during booking to enable tracking of the order. If more than 1 mobile numbers are given during the booking, the 1st number will be taken as primary number.

We”, “our” and “us” means SHIPAXIS COURIER CART PRIVATE LIMITED .

2. Use of Website/App:

Website/App is provided solely for the use of current and potential customers to interact with us and may not be used by any other person or entity, or for any other purpose. Specifically, all tracking, rating, receiving invoices and remitting payment using electronic funds transfer, drop-off location, identifying and preparing packages, estimating duties and taxes, and other information and services may only be used by current and potential Website/App customers for their own orders. Unless indicated otherwise in the terms of use of a specific interactive feature on our Website/App, the use of Website/App to provide information to or prepare orders by or for the benefit of third party competitors is expressly prohibited. The use of automated dial-in or inquiry devices to obtain information through any of our communication support units is strictly prohibited.

FLYMYLUGGAGE or its entities does not accept ideas, concepts, or techniques for new services or products through its Website/App. If such information is received, it will not be considered confidential and we will be deemed free to use, communicate and exploit such information in any manner it chooses.

3. Becoming a registered user:

To avail our services, one should be a registered user.

If you choose to become a registered user you will have to create your user id by providing all the necessary information and valid proofs. This does not apply for auto-registered users.

Id proof is not mandatory for registration of user, it can be uploaded later or uploaded now. An order can be picked up/delivered only after inspecting the valid id proof.

The Id proof, if uploaded should be a clear image/file. Email notification will be sent to registered email address if the user details are not of a match to the details provided in registration form. Make sure the Id proof is clear on the fields of name, date of birth and address. The user address entered during registration does not have to match the address in Id proof.

One time password (OTP) will be sent to registered mobile number as password to login. You must treat such password as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your password or other security information. You agree to notify us immediately of any unauthorized access to or use of your password or any other breach of security.

We have the right to disable any user name and password or other identifier, whether chosen by you or provided by us, at any time in our sole discretion for any or no reason, including if, in our opinion, you have breached any provision of these Terms.

In such event, previously registered users will not be required to re-register.

Each email address and contact mobile phone number can only be associated with one FLYMYLUGGAGE.COM account.

Auto registrations are also available for booking made directly with FLYMYLUGGAGE via phone or kiosk/counter at the airport

There is no fee for registration.

By registering on Website/App, you agree to provide accurate and current information about yourself as prompted by the Website/App Login Registration pages and maintain and promptly update your online profile information to keep it accurate and current.

Our services are being made available to customers from all countries coming to the airport/city of service. You agree to register only for our services offered on the Website/App for the city/airport in which your service order is based. Service is restricted to select airports and city of service. Service is also restricted to select pincodes within the city of city of service as local and outstation.

When you register using Website/App Login Registration, your mobile number will be the user ID. The password will be sent via OTP on every login for extended security purpose. You are responsible for maintaining the confidentiality of the password and user ID, and you are responsible for all activities that occur under your account and user ID. You agree to (a) immediately notify us of any unauthorized use of your user ID, and (b) ensure that you exit from your website session at the end of each visit.

Changes to SHIPAXIS COURIER CART PRIVATE LIMITED

Our Website/App and its Content, may be changed, deleted or updated at any time without notice.

Termination of Use

We may discontinue, suspend or modify the Website/App at any time without notice, and we may block, terminate or suspend your and any user's access to Website/App at any time for any reason in its sole discretion, even if access continues to be allowed to others.

Ownership

The Website/App and their Content absolutely and completely belongs to SHIPAXIS COURIER CART PRIVATE LIMITED . And therefore, SHIPAXIS COURIER CART PRIVATE LIMITED reserves absolute and complete rights on the Website/App and their Content.

The Website/App does not convey to anyone, through allowing access to our Website/App, any ownership rights in our Website/App or in any Content appearing on or made available through Website/App. Customer may not copy, modify, translate, transmit, distribute, adapt, reproduce, decompile, reverse engineer or disassemble any part of Website/App or its Content.

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the website, Platform and Application is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws, and may not be copied, imitated or used, in whole or in part, without the prior written permission of SHIPAXIS COURIER CART PRIVATE LIMITED .

Except as expressly provided in these T&Cs, no part of the Website/ Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.

You may use information on Our Services that has been made available by Us for downloading from the Platform/Application, provided you:

do not remove any proprietary notice language in all copies of such documents/ information; or
use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or
make no modifications to any such information; or
do not make any additional representations or warranties relating to such documents/ information.

All trademarks, brands and service marks used in connection with the Platform, Application or Services offered are owned by FLYMYLUGGAGE and is FLYMYLUGGAGE ’s property. FLYMYLUGGAGE owns all copyrights and intellectual property rights and database rights in connection with the Services, website, Platform and the Application. For use of any third party's intellectual property, you need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.

You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the Platform/Application.

You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted by you on the Platform/Application (“Posted Content”). Such Posted Content will become our property and you grant us the royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such Posted Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Platform, Application and FLYMYLUGGAGE ’s (and its successors’ and affiliates’) business. We shall be entitled to use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media, whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by us in the manner that we deem fit, consistent with Applicable Laws and you are not entitled to any payment or other compensation for such use of Posted Content by us. FLYMYLUGGAGE takes no responsibility and assumes no liability for the Posted Content that you or any other user or third party creates, stores, shares, posts or sends through the Application/Platform. You shall be solely responsible for your Posted Content and the consequences of posting, publishing it, or sharing it and you agree that we are only acting as a passive conduit for your online distribution and publication of your Posted Content. Notwithstanding anything contained in these T&Cs, if your Posted Content violates these T&Cs, You shall bear all legal responsibility and obligation for that content.

Booking, Pick up and Delivery

Booking only becomes effective and binding on your acceptance of these Terms and dispatch of an e-mail/Sms confirmation of the Booking to the Customer’s notified email address or customer’s registered mobile number. English will be the only medium of communication used for all Emails/SMS.

We reserve the right to decline to accept any Booking but if we do so we will send you an email notice to that effect.

We do not intend to cancel your order once we have accepted your Booking. However, from time to time it may be necessary and we reserve the right to do so.

For corporate or alliance partner related cancellations the corporate or alliance partners need to be contacted for further information.

The pickup will be completed only after the Package is inspected by our company personnel after uploading the pictures (taken of the same before and after it is packed in tamper evident bag) of Package along with the signature of the location contact customer in the respective account of the customer which will be available in our website/mobile app. Binding security documents needs to be signed if the package is bound to the airport.

We do not accept Package beyond dimension on our 'luggage scale and type guide' available in the website/mobile app. The maximum available units are clearly indicated in the process pages of making the booking.

We do not accept more than 08 Packages per Order unless it is a corporate and alliance partner orders or bulk orders for which we shall reserve higher numbers on volume. Multiple orders can be made with 8 packages each from/to the same location/airport/city location.

Slot time, location type and domestic address cannot be changed once order is confirmed.

For Orders to the Airport/City of service:

Package will be picked up in the slot time Updated and Informed by the customer at the time of booking/ after Booking Confirmation to our Executive. We will be at the location given within the slot time selected/Informed by the user. Package will be available at the airport/City at the time indicated but delivery will be made only at time indicated to meet FLYMYLUGGAGE at Airport/City . For City transfers the luggage will be delivered within the slot post time indicated.

Pick up for orders to the airport/city of service, package will be available from up to 3 days onwards at airport delivery/city delivery location. We use AIR &surface transportation mostly and may take additional days based on distance and connectivity.

Currently we offer 5 slots business Slot for Local pick up:

Local Pick Up Slot times:	Available -Local only
07.00 – 11.00	Package available after 14.00
11.00 – 15.00	Package available after 18.00
15.00 – 19.00	Package available after 22.00
11.00 – 15.00	Package available after 18.00
19.00 – 00.00	Package available after 03.00
04.00 – 07.00	Package available after 10.00

For Orders from the Airport/City of Service:

Package shall be delivered in the slot time selected/Updated by the user. The slot time is based on pickup time from the airport/city address.

Pickup for orders from the airport/city of service, package will be delivered from up to 3 days onwards at delivery/city location. We use surface transportation mostly and may take additional days based on distance and connectivity. Communication via SMS/voice calls will be made to ensure the tentative time of pickup is communicated in regular intervals. All SMS/text/emails messages will be sent only in English to the primary number/location contact/passenger contact number. Any communication on barring text/messages with independent service providers will impact communication of text/Sms from Flymyluggage

Deliveries are made once the FLYMYLUGGAGE personnel reaches the outstation location. Communication via Sms/voice calls will be made to ensure the tentative time of delivery is communicated in regular intervals. All SMS/text messages will be sent only in English to the primary number/location contact/passenger contact number. Any communication on barring text/messages with independent service providers will impact communication of text/Sms from FLYMYLUGGAGE. English will be the only medium of communication used for all Emails/SMS.

User shall have five minutes to complete the order to payment after selection of the slot. After five minutes the slot will be released for other users on the Website/Application.

Order modification shall apply after we inspect the Package. For any of the reasons mentioned below Order Modification may apply to the order. Details of Order Modification will be available under ‘Manage Orders/My Trips’. Payment for Order Modification should be made on or before delivery of order.

management discretion and can may or may not apply during some period of offers or promotions.

Package piece subtraction is allowed when FLYMYLUGGAGE’s representatives arrives to pick the order. Luggage subtraction may incur refunds. Booking made with offer, coupons, through corporate or strategic alliances refund with subtraction of bags is NOT APPLICABLE. Luggage count can be added.

Case 1: The customer can decide to subtract the luggage items to be carted. Maximum refund is restricted for up to 1 piece of luggage item. In the case of subsequent bags rates the refund value will be of subsequent bag value and not the primary bag value. The refund will be processed within 7 working days. The least bag value in the order will be refunded. This option is unavailable for orders that have a Package count of one. Excess weight if purchased will be refunded for the additional slab value only. Additional Insurance if purchased, amount will not be refunded if luggage item count is subtracted under order modification. Booking made with offer, coupons, through corporate or strategic alliances refund with subtraction of bags is NOT APPLICABLE. Luggage count can be added. GST value cannot be refunded unless the order is cancelled on or before the duration of full refund
Case 2: We may not pick up Package items due to diligence conducted. If multiple bags are picked from the same location (city/airport) only the amount for that piece of Package alone or the bag of least value shall be refunded within 7 working days. Booking made with offer, coupons, through corporate or strategic alliances refund is NOT APPLICABLE. GST value cannot be refunded unless the order is cancelled on or before the duration of full refund.

If the user has purchased additional insurance and has added to the luggage count of the order, then additional insurance will be charged to freshly added luggage too. Additional insurance cannot be purchased at Order Modification time if not purchased earlier. For luggage subtracted, insurance if purchased cannot be refunded. Insurance for orders made by corporate or strategic partners is subject to the contract protocol and no insurance can be purchased during pick up or delivery.

‘Offer rates’ are applicable on the order when placed are seasonal and are based on luggage category. If the luggage category changes from the order placed or additional luggage is added or subtracted, the ‘offer rates’ will change accordingly. Order will be modified on the rate purchased on the date of booking. Offers and rates available on the date of service rates will not apply. Luggage rates may be reversed to original base rate, if offer is not applicable to category of luggage on the order after order modification.

As per our cancellation policy cancellation when applicable, the amount to be refunded shall be refunded only to your source account within 7 working days. GST value cannot be refunded unless the order is cancelled on or before the duration of full refund.

In any case, FLYMYLUGGAGE shall not hold any Package beyond 20 Hours from the time the Packages are picked up after which it shall be handed over to the relevant authorities or rescheduled with additional charges levied to the location of pickup.

Package shall be delivered at the place and time as per the Booking. Delays are warranted based on the current conditions for surface transportation of package in city/airport of service or delivery.

At the time of delivery, you have to check every Package as per the order and report any missing item(s) immediately. If the order has been made for someone else, we shall verify and validate delivery with the id proof uploaded.Delivery can be declined by FLYMYLUGGAGE if someone else is collecting the package without validation.

Reschedule delivery would be activated after the Package is picked up. The order can be rescheduled to a different location or time. The request of reschedule would amount to a new order. Accordingly, we can hold/transit the Package for a maximum of 20 hours from the time of reschedule.

In case of delivery to airport, if the user does not honor Airport meet time and fails to reschedule delivery, then the unclaimed Package shall be handed over to the relevant authorities beyond 6 hours of inability of the user to meet at Airport or re-schedule delivery is not activated.

In case delivery to city location/outstation, if the user is not available and fails to reschedule delivery, then the unclaimed Package shall be handed over to the relevant authorities beyond 6 hours of inability of the user to make contact to FLYMYLUGGAGE or re-schedule delivery is not activated.

For order towards the Airport: The luggage will be removed from the airport premises immediately if time to meet is not honored. Re-schedule luggage is active when order is picked up and up to 1 hour prior to Airport meet time and we need a valid location to drop the Luggage. Unclaimed order if Airport meet time is not validated, order status will move to ‘undelivered’. The order then will be forced reschedule to the address of pickup automatically. The forced reschedule is done by management and amount will be collected before the time of delivery. If forced reschedule/reschedule delivery is unsuccessful then luggage will be handed over to the closest police station or relevant authorities beyond 6 hours of inability to meet the customer or make delivery. Outstation orders will be charged full order value as reschedule charges.

For order from the Airport/City Location and to another city location: Unavailability of customer at delivery location may incur a second delivery attempt to the same address on customer’s confirmation or otherwise at an extra charge. Customer/passenger can Re-schedule luggage after it is activated up until the time it is dispatched for schedule slot of delivery. Reschedule is an extra charge and can be utilized to change address to an alternative location for delivery. The second attempt delivery of Forced Reschedule and re-schedule delivery will be charged as a complete new order with recalculated order value. Forced reschedule is done by the management and payment will be collected before delivery. The location of Forced Reschedule can be changed to another alternative address by contacting management via the customer care or by writing to customercare@flymyluggage.com All unclaimed luggage post an unsuccessful forced reschedule will be handed over to the closest police station/relevant authorities beyond 6 hours of inability to make contact with the customer. Outstation orders will be charged full order value as reschedule charges.

In case of delivery from airport/city location, if the customer is not available at the location, we shall make a second delivery attempt to the same address with or without customer’s confirmation. The Customer shall also have the option of reschedule delivery. The second attempt delivery and re-schedule delivery shall be charged as a complete new order with recalculated primary order value (local/outstation as applicable). All unclaimed Package be handed over to the nearest relevant authorities beyond 6 hours of inability of the customer to take delivery or re-schedule delivery is not activated.

Distress days are discounted for the purpose of handing over the unclaimed Package to the relevant authorities as said above.

Packages will be handed over to any government agency/police/government jurisdiction authorities if the package is inspected on the route of delivery (local/outstation). All relevant papers with regards to the order/package will be notified to said authorities and FLYMYLUGGAGE will provide complete cooperation. If the package is seized by said authorities the customer will be notified. FLYMYLUGGAGE will be released from all liability from contents and all other aspects of the package/order.

Customer agrees that our service made through the Website/App of any package tendered to us using modes of service shall be in accordance with the terms, conditions and limitations of liability set out on the NONNEGOTIABLE Order number, order details, Label/barcodes, Manifest, or Pick-Up Record (collectively Order Documentation) and as appropriate any order to transport/transfer order between Customer and us covering such service and in any applicable tariff, service guidelines or standard conditions of transport, copies of which are included in our terms and conditions, and which are incorporated in this document by reference. If there is a conflict between the terms given in the Order Documentation and terms on the Website/App then in effect the terms on the Website/App shall prevail.

Printed Signature: Customer acknowledges that if our employees or representatives are used to process orders to locations airport or otherwise, Customer must enter, fill and upload all the name of the person completing the order. All documentation filled and uploaded are in lieu of its manual signature on the order, as applicable, for all orders tendered by Customer to us using our Website/App. Customer further acknowledges that such digital name and signature shall be sufficient to constitute the Customer's signature, and Customer's acceptance of our terms and conditions contained in the applicable

Unless otherwise indicated, the customer’s address indicated as pick up or drop in our Order Documentation is the place of execution and the place of departure and, the receiver’s pick up or drop address listed on the Order Documentation is the place of destination.

Delayed Baggage Delay in baggage may be due to reasons that are beyond operational or due to distress or human error or otherwise from Shipaxis Courier Cart Private Limited or other related entities. The status bar indicates the position of the order and is a mere indication. Minor delays or delays with regards to the above mentioned reasons should not be held against FLYMYLUGGAGE or its entities. For luggage or order which is not received, please contact customer care personnel and report the same immediately. A Report will be filed and a copy will be given for follow up action and insurance will be initiated independently to insurance. Non availability of any information on the order or delay of order reporting or delay of drop/delivery or pickup of order due to technical malfunction of the application or interface or technology based hackware or virus, will be taken in as distress and FLYMYLUGGAGE or its representatives are not liable. All reimbursements are subject to insurance claim submission and process.

For International Air Travelers. Not applicable for city transfer On international journeys, if delivery of only entire Order baggage is delayed beyond 24 hours when a passenger is on a visit to a foreign country and has no access to their own wardrobe, then one time interim expense of GBP 50.00 or equivalent in local currency is reimbursed. In India, the amount is INR 3,000. All claims are to be made directly to the insurance provider and FLYMYLUGGAGE has provided all details about the insurance under ‘Manage Orders/My Trips’. All claims to be substantiated with itemized list of contents, description, age together with proof of purchase / ownership of all such items. The maximum compensation is listed under Domestic and International travelers mentioned above respectively. All reimbursements are subject to insurance claim terms, inspection, submission and process.

For Domestic transfer (city/airport) On domestic flights, if only entire Order is delivered the following day / subsequently, 50 % of the amount, towards purchase of casual /formal clothes like shirts, pants, night suits etc. may be reimbursed, subject to a maximum of INR 2000/-. All claims are to be made directly to the insurance provider and FLYMYLUGGAGE has provided all details about the insurance under ‘Manage Orders/My Trips’. All claims to be substantiated with itemized list of contents, description, age together with proof of purchase / ownership of all such items. The maximum compensation is listed under Domestic and International travelers mentioned above respectively. This compensation is not payable when the passenger is returning to his base station / home city. All reimbursements are subject to insurance claim terms, inspection, submission and process.

Lost Baggage If a delayed luggage/baggage could not be traced for 21 days from the date of Report acknowledged, the same may be treated as lost. The compensation claim will be processed as per laid down procedures of the insurance taken by FLYMYLUGGAGE for the order. All claims are to be made directly to the insurance provider and FLYMYLUGGAGE has provided all details about the insurance under ‘Manage Orders/My Trips’. All claims to be substantiated with itemized list of contents, description, age together with proof of purchase / ownership of all such items. The maximum compensation is listed under Domestic and International travelers mentioned above respectively. Non availability of any information on the order or delay of order reporting or delay of drop/delivery or pickup of order due to technical malfunction of the application or interface or technology based hackware or virus, will be taken in as distress and FLYMYLUGGAGE or its representatives are not liable. All reimbursements are subject to insurance claim terms, inspection, submission and process.

Damaged Baggage

For baggage which is received in damaged or pilfered condition, please contact customer care immediately personnel and report the same to insurance on the details given under ‘Manage Orders/My Trips’ section. FLYMYLUGGAGE has taken all required precaution and does not know the contents of the luggage or order packed and hence our liability is zero towards damages. Any claims made will enable insurance to examine the affected baggage and assess the nature, extent and reparability of the damage independently. Contact with insurance should be made directly with the numbers listed under insurance & follow the claim procedure within 48 hours. All conversations with the insurance provider are independent of FLYMYLUGGAGE . No further involvement of FLYMYLUGGAGE or its representatives will be on behalf of either party for the claim made by the booking customer. All pictures and images pertaining the order can be found under ‘Manage Orders/My Trips/trips’. Non availability of any information on the order due to technical malfunction of the application or interface or technology based hackware or virus, will be taken in as distress and FLYMYLUGGAGE or its representatives are not liable. All reimbursements are subject to insurance claim terms, inspection, submission and process.

Luggage is designed to protect its content and it is the customer or booking user’s responsibility to pack the contents appropriately. In the course of normal handling during transportation or transit or handling of moving luggage, your luggage will acquire evidence of use /wear and tear such as, minor cuts, scratches, dents or soil. We trust your luggage will be able to handle the movement in handling and during transit, any spillage of contents during the same will not be our responsibility or liability. We trust you understand that we shall have no liability for this type of damage including but not limited to

• Broken feet/wheels or handles /straps
• Damage to over packed/oversized bags
• Damage due to unsuitable packing
• Damage to pull handles / lost pull handles
• Items of a fragile or perishable nature
• Manufacturer/s defects

You may purchase additional insurance available on the FLYMYLUGGAGE to obtain adequate insurance coverage through your Insurance Company prior to travel.

Note applicable for all points on delivery/drop and pick up:
Passengers are advised not to carry valuables such as jewellery, encashable articles, negotiable papers and currency in their baggage and not transfer the same using FLYMYLUGGAGE ’s services. FLYMYLUGGAGE is not liable for loss/damage to or delay in the delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.

You may purchase additional insurance available on the FLYMYLUGGAGE to obtain adequate insurance coverage through your Insurance Company prior to travel.

Maximum direct Liability for Shipaxis courier cart pvt ltd will be limited to value of the order paid directly by customer/passenger/employee or by corporate house or strategic alliance partner for the service availed minus the taxes paid for any case of damage, loss or delayed delivery.

Price and Payment:

• The price of our services is set out in our rate card in force at the time we confirm your booking. Our prices may change at any time but price changes will not affect bookings that we have confirmed with you. Local pricing and outstation pricing are different.

• The payment made includes all Taxes. Taxes will be refunded only in the case of full refund value, else partial refunds will be without taxes.

• Extra weight charge is applicable above 20 Kilograms per Package for all categories except Fragile. For Fragile Package, extra weight will be charged beyond 3 Kilograms. Weight unused on one piece of Package cannot be carried over to another.

• We require payment in advance for the Services at the time of the booking. We accept payment by credit card or debit card or Internet Banking or Wallets and UPI. Availability of payment options may change from time to time.

• You pay only for the order upfront except order modification charges or reschedule (forced or voluntary) or orders made through phone or kiosk, if they apply. Order will be delivered only once payment is fully made.

• All charges at location can be paid before delivery by debit or credit cards by the either booking customer or representative taking delivery by payment links sent before delivery. Delivery will be made only if complete payment has been made. Only Booking Customer can pay the same charges by credit card or debit card or Internet Banking or Wallets and UPI through the Website/App if activated through trip/orders section.

• In case of cancellation of booking & partial refund - email will be sent with receipt and Invoice.

• The rate reflected on the Website/App, may be different than the actual charges for your order at different times based on promotional offers subjected during that period. Differences may occur based on category, actual weight, dimensions, and other factors. Refer the applicable ‘rate card’ or the rates for Order modification details on how order charges are calculated.

• Tips shall not be paid to our representatives.

Your responsibilities:

• You agree to provide photographic ID at collection of your Package from us at the Drop Location.

• You warrant that:

You have authority to deal with the Package and its contents; and

The Package does not contain any prohibited items (as defined).

You release the carrier i.e.: Shipaxis Courier Cart pvt ltd and its representative from any knowledge of all contents of the bag/package and indemnify the carrier towards all charges other than that of carriage to and from the prescribed location to airport.

You acknowledge and agree that you will not pack, export or import any content to any country to which export or import is restricted under Indian law

You are not a national of any such country that Indian authorities have deemed as non friendly or denied access

You are not a Denied Party listed

You are not a Special Designated National or Designated Nationals, and

The Content will not be used in the design, development or production of nuclear, chemical or biological weapons.

Broken feet/wheels or handles /straps

Damage to over packed/oversized bags

Damage due to unsuitable packing

Damage to pull handles / lost pull handles

Items of a fragile or perishable nature

Manufacturer/s defects

You may purchase additional insurance available on the FLYMYLUGGAGE to obtain adequate insurance coverage through your Insurance Company prior to travel.

Note applicable for all points on delivery/drop and pick up:

Customers are advised not to carry valuables such as jewellery, encashable articles, immediate medicine, papers of importance such as passports, negotiable papers and currency in their baggage and not transfer the same using FLYMYLUGGAGE ’s services. FLYMYLUGGAGE is not liable for loss/damage to or delay in the delivery of fragile or perishable articles or items of value or importance such as money, jewellery, silverware, cameras, electronics/ video/computer or photographic equipment, negotiable papers, passports, securities, heirlooms, antiques, artifacts, work of art, irreplaceable books or publications, manuscripts, business documents, precious metals and other similar valuables or commercial effects.

Security arrangements:

• As part of our security procedures, your Package will be fully packed in tamper evident bag wrapped after inspecting the same.

Your Package shall be weighed at location and recorded by the images loaded prior to pickup. The images will be available under Manage Orders/My Trips.

Each Package shall be secured in separate tamper evident bags. The bags are marked and bar coded for easy identification. Each bag will be sealed so as to prevent any loss of contents. We understand the sensitivity and priority; we ensure the required special care and handling. The bags are sealed therefore the handles, trolleys and pockets will not be accessible for us. The tamper resistant sealable bag will be opened only on delivery on request. The tamper resistant sealable bags may incur wear and tear during transit due to wheels or other sharp items protruding or present in the luggage/baggage. Any package that cannot be packed in tamper evident bags due to dimension or weight will be carried on consent with the customer.

Items that come under the Fragile category are carried subject to personalized inspection. In case booking customer is absent at the time of pick up for the inspection of Fragile luggage item, then the inspection will be done in the presence of location contact person. Inspection before carriage is compulsory and the Fragile item will not picked up if the case is locked or unavailable for checking. Additional packing of bubble wrap will be completed once the item is inspected before it is secured in separate tamper resistant sealable bag. The item shall be further stored in a separate case to ensure sensitivity during transit. The tamper resistant sealable bags may incur wear and tear during transit due to wheels or other sharp items protruding or present in the luggage/baggage.

Maximum weight per Package is restricted to 40Kilograms for all categories other than Fragile. The maximum height is restricted to 32inches.

• The tamper proof evident sealable bag will not be opened and/or searched by our personnel without your consent except where we are required to do so by any regulatory or governmental authority or the airport personnel.

• We also insure the Package before we cover each piece we carry. In addition, the customer can further insure their Package before they pay. Insurance will be applied to all the luggage count. If additional insurance is purchased, the same will apply for order modification when more items are added. Insurance amount and its taxes are non refundable for cancellations made on the date of service or otherwise. Insurance once purchased is non-refundable and non transferrable.

• You are strongly advised against packing valuable and fragile items in your Checked Luggage, Cabin Luggage, Coats and jackets and Oversized Luggage. Items that are sealed and leak proof will be taken to be carted. Some items of value are listed below to strongly indicate the contents that are not covered under Insurance or liability:

Laptops

Portable electronics

Any item that could be damaged or broken during transit

Medication

Securities / negotiable papers

Passports and other important documents

Silverware / precious metals / precious stones

Money / jewellery / other valuable items

Business / travel / identification documents

Any illegal substances or items of explosive nature

Items which are not leak proof

Inflammable items

Liquids

Plastic attachments of Baby Prams and Strollers

Seats of wheel chairs/prams/strollers

Perishable items etc…

• The customer will be able to track their order/booking using the consignment number or order number provided by us in the website/mobile app which enables the customer to check the status of his Package until it reaches the delivery address. Contact information will also be made available to the customer of our personnel who will be delivering the order. All other parties involved in the booking like location contact and passenger if they are not the same as the booking customer will also be able to access and view (read only) the booking and its changing status. We will from time to time send them other notifications through app/Sms/email to keep them informed of the booking status and other information deemed required to complete the order seamlessly.

• Email confirmation and Invoice will be sent via email once delivery is made. SMS will be sent at intervals during the service from pick up to delivery. English will be the only medium of communication used for all Emails/SMS. FLYMYLUGGAGE 's representatives information will be sent to registered mobile number & alternative mobile number as provided by customer. Location contact for pickup/drop will also be contacted with SMS.

• In addition to the Website/App Terms and conditions of Use, the following additional terms and conditions govern the access and use of this tracking updates received from time to time on the date of service and otherwise. We authorize you to track the updates for an order for which you are the customer, recipient or third-party payor and you agree to only track updates for a order for which you are the customer, recipient, or third-party payor subject to these Terms and Conditions. You acknowledge and agree that tracking updates are the private property of SHIPAXIS COURIER CART PRIVATE LIMITED and the same are provided to you free of charge and that any use of tracking updates information is at your sole risk. Tracking updates are provided "AS IS" and SHIPAXIS COURIER CART PRIVATE LIMITED disclaims all warranties or conditions, express or implied.

• All unclaimed Package shall be handed over to the relevant authorities beyond 6 hours of inability of the user to meet at airport/city address or unavailability of the Customer or re-schedule Package is not activated.

• In addition to our Terms of Use, the following terms and conditions govern your access and use of Signature Proof of receipt/Delivery. By accessing and using Signature Proof of receipt/Delivery, you acknowledge and agree that • you are the customer, the recipient, or third party payor, or are authorized to act on behalf of the customer, recipient, or third party payor to retrieve the signature image for the order you are attempting to track. You warrant and agree, on behalf of yourself and all persons on whose behalf you are acting in accessing and using Signature Proof of receipt/Delivery, that you will not use the signature image for any purpose other than to confirm the delivery of such order. You further acknowledge and agree, on behalf of yourself and all persons on whose behalf you are acting in accessing and using Signature Proof of receipt/Delivery, (i) to defend (at our company option), indemnify, and hold harmless us or our representatives, its parent and its parent company's subsidiary companies (collectively "SHIPAXIS COURIER CART PRIVATE LIMITED " for purposes of this paragraph) from and against any and all claims of whatever nature arising from your access and use of Signature Proof of receipt/Delivery, and the receipt, use and emailing of any signature retrieved; (ii) that Signature Proof of receipt/Delivery is provided "AS IS" and you assume all risk of accessing and using Signature Proof of receipt/Delivery; (iii) that SHIPAXIS COURIER CART PRIVATE LIMITED DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS OF WHATEVER NATURE, INCLUDING THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE IN RESPECT TO SIGNATURE PROOF OF RECEIPT/DELIVERY; (iv) you will only give your Signature Proof of receipt/Delivery to the recipient or third party payor of the order you are attempting to service through us; (v) that under no circumstances shall we be liable for any money or other damages resulting from the access and use of Signature Proof of receipt/Delivery and that the company or its representatives hereby disclaims liability for any such damage; and, (vi) that your actions and orders are further governed by, and you will comply with, the terms and conditions in the applicable and privacy agreement.

• Insurance:

Each Package in the order is insured upto Rs.5000/-. The sum insured is inclusive of the Package exterior case. We are merely facilitating insurance purchase for the Package in the order on our website/Mobile App. Insurance policy number is available under Manage Orders/My Trips. The order number is the consignment number. All claims need to be made within 48 hours of delivery of the order to the insurance provider directly. We are not responsible for any insurance related matters.

Over and above the aforesaid insurance cover, you may choose to purchase additional insurance as applicable. Additional insurance will include of uptoRs. 5000/- for each Package across all categories except Fragile. Each Fragile package is covered for upto Rs.10000/-.

If additional insurance is purchased, then the same applies for the entire luggage count in the order. The same will also apply for order modification when more items are added. Insurance amount is non refundable for cancellations. Insurance amount will not be refunded if luggage item count is subtracted under order modification.

Insurance claim procedure is listed out for online and offline services. Please follow the steps and complete formalities. All available documentation can be found under ‘Manage Orders/My Trips’ unless it is a distress day for technology or communication for which Shipaxis Courier Cart Private Limited or its employees or affiliates cannot be held liable.

Insurance is subject matter of solicitation. Please refer to policy wordings for terms and conditions, coverage and exclusions. Policy issued by HDFC Insurance Co.

Fair usage policy and refusal or rejection of booking:

We reserve the right to reject or subsequently cancel Bookings where we believe there to be mis-use of our Services by you or a third party for commercial gain.

We reserves the right to refuse, hold, cancel, postpone or return any booking/order at any time if such order would in our opinion be likely to cause damage or delay to other orders, goods or persons, or the carriage of which is prohibited by law or is in violation of any of these Conditions. The fact that we accept a booking/order does not mean that such booking/order conforms to applicable laws and regulations or to the present Conditions.

Events outside our control:

We shall not be liable for any failure to provide the services arising from any event outside our control or action by a/any third party including:

Failure to meet airport security requirements; The luggage/package will be immediately removed from the airport premises and if additionally screening are required we shall hand the same over to relevant authorities. The contact numbers of passenger/customer/employees will be shared with relevant authorities.

Failure to meet surface transportation requirements. The luggage will be delivered back to the pick up address with/without prior communication.

Failure to leave the order at the pickup address for pick up for delivery to the Airport Delivery Address on time; The luggage/package will be immediately removed from the airport premises if failure to pickup at the Airport meet time.

Failure to leave the Package at the Airport/city for delivery to the Domestic Delivery Address on time;

Rejected delivery (incorrect details or non-acceptance) at the Domestic Delivery Address;

National or local disruption in ground/air/water and natural calamities;

the actions of any regulatory or governmental authority.

Due to technical malfunction of the application or interface or technology based hack ware or virus,

Data Privacy:

By accepting these Terms, you are also agreeing that we may process information relating to you in accordance with, and otherwise accepting the terms of, our privacy policy, which can be found here. Our privacy policy sets out details of how we use the personal information you provide to us or we otherwise obtain about you. If you make a Booking on behalf of any other person you must draw their attention to our privacy policy and ensure that they also agree that we may process information relating to them in accordance with it and otherwise accept its terms.

In the event of mobile app being deleted, there may be loss of data or address. The same content of past orders may be refreshed once again on download. The address under saved addresses will be lost. However, we will not delete your account or information about your account. If you have any concerns, please email us at customercare@flymyluggage.com

The Website/App provides you with the opportunity, to grab/archive/ download/share the order confirmation or details to send a message to the recipient or others informing him/her of your order. This feature is provided free of charge. We may modify or terminate the use of such Alert at any time. All SMS/emails communication will be in English.

The Website/App does not commit to keeping your message private or confidential. By using sharing options you acknowledge that the Website/App is providing the technical functionality only, and that you are solely responsible for the content of your messages. The Website/App undertakes no duty to monitor any messages sent by you. However, the Website/App, in its sole discretion, may elect, but is not obligated, to look at your messages to protect itself.

Do not use sharing options and SMS Alert for anything other than to communicate information about your order. You may not use the FLYMYLUGGAGE ’s messages/shares/messages/emails or any other communication received to disseminate inflammatory, infringing, obscene, or other unlawful information, or to threaten, harass, abuse or otherwise violate the legal rights of others or perform any act contrary to law. If we or our representatives sees or hears about messages sent via Website/App Alert that violate these provisions, or that may damage the company or its services, it may take all actions necessary to protect itself, including disclosing any messages to the authorities.

It is not mandatory to for us to send alerts for orders for our services made via the Website/App. We will not be liable for any failure or delay, for any reason, in the transmission, receipt, or acknowledgment of any messages sent by or to you. All SMS/Email communication will be in English.

Address Book: Subject to the terms listed here, addresses will remain in your Address Book as long as you use the Website/App. If you do not use Website/App for a period of 6 months, your last addresses may be deleted. If the application is deleted, the address book will lose its data completely.

The Address Book is a feature provided free of charge by us. You should maintain a back-up copy of your addresses as we will not be responsible for the loss of addresses contained in the Address Book. We may modify or terminate this feature at any time for any reason.

Link to our Privacy Policy

Our liability:

• Subject to the following provisions of this paragraph, except in respect of death or personal injury caused by our negligence, or that of our agents, our liability to the Customer for loss and/or damage caused by our negligence or breach of contract or otherwise which arises out of or in connection with the provision of or failure to provide the Services or their use by the Customer shall be limited to the service charges paid by the customer/corporate house/strategic partner/alliance partners excluding the applicable taxes as follows:

we shall have no liability for loss of or damage to Prohibited Items;

We shall not be liable to the Customer, for negligence, breach of contract or otherwise, for any indirect, special or consequential loss, nor for any losses arising from business interruption, wasted management time, loss of goodwill or loss of data, whether or not arising in the normal course of business;

We shall not be liable to the Customer or deemed to be in breach of the Terms by reason of any delay in performing or any failure to perform any of our obligations under the Terms if the delay or failure was due to any circumstances beyond our reasonable control in accordance with point no 8 of these Terms;

The Customer acknowledges that the limitations of liability as set out in this paragraph are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the prices charged.

USE OF OUR WEBSITE/APPLICATION AND ITS CONTENT IS AT YOUR SOLE RISK. WE WILL IN NO EVENT BE LIABLE TO YOU OR ANY PERSON OR ENTITY CLAIMING THROUGH YOU FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL OR OTHER DAMAGES UNDER ANY THEORY OF LAW FOR ANY ERRORS IN OR THE USE OF OR INABILITY TO USE OUR SERVICE AND ITS CONTENT INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, BUSINESS, DATA, PACKAGES OR DAMAGE TO ANY COMPUTER SYSTEMS, EVEN IF YOU HAVE ADVISED US OR OUR REPRESENTATIVES OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnity

You agree to defend, indemnify and hold harmless us and our representative and employees, its parent and affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims (i) arising out of your breach of any of these terms and conditions, and any of your activities conducted in connection with this site and application that provides the service.

Link to other websites

There are links on the Website/App that allow you to visit the sites of third parties. Neither these sites nor the companies to whom they belong are controlled by us. We make no representations concerning the information provided or made available on such sites nor the quality or acceptability of the products or services offered by any persons or entities referenced in any such sites. The Website/App linked to our Website/App is not tested and we make no representations regarding the correctness, performance or quality of any software found at any such sites. You should research and assess the risks which may be involved in accessing and using any software on the Internet before using it.

Your right to cancel:

You may cancel your bookings as follows:

Cancellation of orders can be made under Manage Orders/My Trips of your account.

AirPort/City to City Transfer - For orders towards the Airport/City of Service:

Up to 4 hours before start time of scheduled slot	No cancellation Fee. 100% refund
Between 4 Hours to 2 Hours of start time of schedule Slot	The cancellation charges are 50% of order amount.
Under 2 hours of start time of schedule Slot No response from the location contact or customer at pick up location, after 15 minutes of waiting will be considered as cancelled after slot time schedule.	The cancellation charges are 100% of order amount citing no response at location
Post Pick up: No show at the airport after 6 hours Gate meet time	Reschedule order will be made with same order value and rescheduled back for delivery at the location of pick up. Local delivery to another location or delivery at the airport again same order value charges will apply for rescheduled order.
Post Pick up: Delayed show of up to 10 hours after gate meet time	Reschedule order will be made with local delivery charges will apply for rescheduled order for luggage storage services.

AirPort/City to City Transfer Local - For orders from the Airport/City of Service:

Up to 4 hours before Arrival gate meet time	No cancellation Fee. 100% refund
Between 4 Hours to 2 Hours of Arrival gate meet time	The cancellation charges are 50% of order amount.
Under 2 hours of Arrival gate meet time No show After 4 hours Arrival Gate meet time unless incoming flight is delayed	The cancellation charges are 100% of order amount.
Post Pick up: No response from the location contact or customer at delivery location, after 15 minutes of waiting will be considered as No response at location	Order will have to be rescheduled since we have moved away from the location. Order will be rescheduled for delivery on the same day or next day based on available slots. Order amount will be of the same original value of the order placed.

AirPort/City to City Transfer - For orders towards the Airport/City of Service:

Anytime before Up to 3 days prior/before to the date of service	No cancellation Fee. 100% refund
On/Under 3 days to the date of service	The cancellation charges are 100% of order amount
After schedule slot time begins either No response from the location contact or customer at pick up location, after 25 minutes of waiting will be considered as cancelled after slot time schedule.	The cancellation charges are 100% of order amount
Post Pick up: No show at the airport after gate meet time	Rescheduled with Outstation charges order will be made with same order value and rescheduled back for delivery at the location of pick up. If the order is to be delivered to a local address or delivery at the airport again local delivery charges will apply for rescheduled order. Local charges of the departure airport will apply
Post Pick up: Delayed show of up to 10 hours after gate meet time. Delivery back at the airport.	Rescheduled order will be made with local delivery charges for luggage storage services.

AirPort/City to City Transfer - For orders towards the Airport/City of transfer:

Anytime before Up to 3 days prior/before to the date of service	No cancellation Fee
On/Under 3days to the date of date of service	The cancellation charges are 100% of order amount
Post Pick up: No response from the location contact or customer at pick up location, after 60 minutes of waiting will be considered as cancelled after slot time schedule.	Order will have to be rescheduled since we have moved away from the location. Order will be rescheduled for delivery based on the distance we have moved and connectivity to return. Rescheduled Outstation Order amount will be of same original value of the order placed if we have moved from your outstation location. Rescheduled Local Delivery charges will apply of the corresponding incoming airport if the delivery can be rescheduled within 2 hours of leaving your Outstation premises.

All refunds will be processed within 7 working days.

Cancellations must be made directly by logging in to your user account in our Website/App and selecting cancel order. Last minute email requests for cancellation may not be upheld due to service centre response times.

No Refunds or cancellations are applicable for corporate house and strategic alliance partners.

Cancellation is not directly available for customer/passenger/employees for whom the bookings are made by them for service. If such order is cancelled then it is cancelled from the source of the booking i.e.: corporate house and strategic alliance partners. Refunds if any will not be processed directly to customer/passenger/employee but to corporate house or strategic alliance partners.

Bookings cancelled after Package has been collected are not eligible for a refund. Additional costs may apply to reschedule the Package. A rescheduled package by corporate house and alliance partners then the collection of service fare may be directly from customer/passenger/employee as per contracts mutually agreed.

For Luggage count subtracted under ‘Order Modification’ maximum refund applicable is only for ONE luggage. The luggage will be of standard pricing even if other categories of luggage were cancelled in the order. This option is unavailable for orders that have a luggage count of one.

Cancellations on offer/coupons will be based on the amount paid for the order/value of the order only.

Cancellation at the location or order modification especially subtraction of bags refunds will not be applicable for orders made from the use of coupons and offers.

Following a cancellation, we will send you an email confirmation to your registered email id and refund if applicable, the booking amount through account credits within 7 days to your source mode of payment.

All refunds and cancellation related information and tracking can be viewed under ‘Manage Orders/My Trips’

Disclaimer of Warranty

THE CONTENTS OF WEBSITE/APP ARE PROVIDED "AS IS" AND ITS REPRESENTATIVES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, REGARDING ANY SUCH CONTENT AND YOUR ABILIITY OR INABILITY TO USE THE WEBSITE/APP AND ITS CONTENT.
The Website/App and its representatives EXPRESSLY DISCLAIM AND EXCLUDES ALL WARRANTIES REGARDING the Website/App, employees AND THE FUNCTIONING OF THE INTERNET WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT our employees and representatives WILL MEET ALL OF CUSTOMER'S REQUIREMENTS OR THAT ITS OPERATIONS WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT WITHIN order process WILL BE CORRECTED. FURTHERMORE, we DO NOT WARRANT NOR MAKE ANY REPRESENTATION REGARDING THE RESULTS OF CUSTOMER'S USE OF our services IN TERMS OF CAPABILITY, CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. NO ORAL OR WRITTEN INFORMATION, REPRESENTATION OR ADVICE GIVEN BY our employees or representatives OR AN AUTHORIZED REPRESENTATIVE OF ours SHALL CREATE A WARRANTY.

Governing Law and Jurisdiction

Any cause of action with respect to our Website/App or this Terms and Conditions must be instituted within 30 days after the claim or cause of action has arisen failing which it shall be time barred and must be brought before a court of competent jurisdiction.

Subject to the arbitration clause hereinabove provided, only the courts in Bangalore will have the exclusive jurisdiction. This Terms & Conditions shall be governed and construed in accordance with laws in India.

Our right to cancel:

We reserve the right to cancel your Booking/order, if the Domestic Delivery Address provided at the time of booking is not an existing delivery address validated by us and we are unable to validate the address as a Domestic Delivery Address following your booking. If we are unable to validate the address provided as a Domestic Delivery Address, we will notify you by email as soon as possible and provide you with the opportunity to provide us with an alternative Domestic Delivery Address under reschedule order.

We also reserve the right to cancel your Booking in accordance with our Booking Policy set out in point no 7 of these Terms.